Customer Service

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Frequently Asked Questions

1. How soon will my order ship?
2. What is the difference between self-inking and pre-inked stamps?
3. Do you accept purchase orders or extend credit (bill/invoice) companies?
4. Why are orders cheaper on the website as opposed to email/phone orders?
5. Is the stamp I see on the screen the exact size I will receive?
6. How do I apply a Promotional Code?
7. What is the difference between polymer and natural rubber?
8. What will the depth and relief depth of my stamp plate be?
9. How can I contact you?
10. What is the difference between an embosser and a seal stamp?
11. How far will my seal impression reach into my paper?
12. What kind of stamp should I use for stamping on hands?
13. How do I change the text insert in my embossing seal?
14. How do I unlock my pocket seal or desk top embossing seal?
15. What does CO2 Neutral mean?
16. How do I re-ink my Mark II Quick Dry Ink Kit?
17. How do I use the Stamp Designers to design a custom stamp?
18. What is the thinnest line I can use to look good on my stamp?
19. What countries do you ship to?
20. How do I adjust my date stamp?
21. How do I change a rubber stamp die?
22. How do I make a good stamp impression with my stamp?
23. How do I order a Signature Stamp?
24. How do I re-ink my self-inking stamp?

Answers…

1. How soon will my order ship?

   Orders placed by 11:59pm EST Monday - Saturday ship from Plymouth, MI the next business day. Sunday orders will ship on Tuesday.
   Here are a few exceptions (these are also noted in red in the product description of these items):
   - XStampers and Quick Dry XStampers ship in 5 business days. Some colors, ship in 10 days.
   - Band Stamps ship in 10 business days.
   - For orders of 10 or more products, please allow an additional day for shipment. If it will take any longer than 2 business days to ship, we will call/email with the lead time.
   
   IN A RUSH? Order by 11am EST M-F, select overnight shipping at checkout (UPS Next Day Air, UPS Second Day Air, USPS Priority Mail Express, Fedex), and your order will ship the same day. Weekend orders ship on Monday.
   Here are a few exceptions (these are also noted in red in the product description of these items):
   - XStampers and Quick Dry XStampers ship in 5 business days. Some colors, ship in 10 days.
   - Band Stamps ship in 10 business days.
   - For orders of 10 or more products, please allow an additional day for shipment. If it will take any longer than 2 business days to ship, we will call/email with the lead time.
   
   

2. What is the difference between self-inking and pre-inked stamps?

   Self-inking stamps flip up, hit an ink pad and flip back down. They are good for 7,000+ impressions and can be re-inked. Pre-inked stamps have the ink molded right into the wording. Pre-inked stamps are good for 50,000+ impressions and can be re-inked.

3. Do you accept purchase orders or extend credit (bill/invoice) companies?

   We generally extend credit to companies that have been in business for at least 5 years, or for government entities. Choose "Purchase Order" at checkout. Call after you have placed your first order to let us know that you have been in business for 5+ years. On future orders, you can simply choose the "Purchase Order" option.

4. Why are orders cheaper on the website as opposed to email/phone orders?

   Our website allows us to streamline our production and shipping process, which allows us to charge lower prices than orders taken over the phone, fax or email.

5. Is the stamp I see on the screen the exact size I will receive?

   Once you enter your text or upload your artwork and click the PREVIEW/UPDATE button, dimensions of your stamp impression will appear around your stamp text. In addition, there will be a "Save PDF Proof" button which will allow you to save and print a .pdf proof so you know what size you will receive. Since screen resolutions may vary, we do recommend generating a .pdf proof for accurate sizing.

6. How do I apply a Promotional Code?

   If you have a Promotional Code that you would like to use, add it in the Shopping Cart area and make sure to click "SUBMIT" to apply it.

7. What is the difference between polymer and natural rubber?

   Polymer is a plastic material and works great for most applications. A natural rubber is recommended when using industrial type inks or solvents that would eat away at the polymer material.

8. What will the depth and relief depth of my stamp plate be?

   Our polymer stamps are .10" (1/10") overall depth. The relief, or raised portion is approximately .035"+ deep. If you choose to upgrade to natural rubber stamps the rubber stamps are .095" (95/100") overall depth. The relief is approximately .04"+ deep.

9. How can I contact you?

   You can email us at sales@thestampmaker.com or call us at 888-451-7300! Thank you!

10. What is the difference between an embosser and a seal stamp?

    Embossers or seals actually crimp the paper. Seal stamps make a stamped ink impression on the paper.

11. How far will my seal impression reach into my paper?

    The standard reach from the edge of your paper to the center of the seal impression is between 1 1/2" and 1 3/4". If you need a longer reach into your paper, our long reach seals extend to 4 1/4" from the side of the paper.

12. What kind of stamp should I use for stamping on hands?

    Our Stamps for Skin page will display different options based on the length of time you would like the ink to remain on the skin. The amount of time the stamp impression will last also depends on the skin conditions, the amount of ink in the stamp and what the indivdual uses (different soaps or cleaners) to remove the stamp.

13. How do I change the text insert in my embossing seal?

    Follow this link to learn how to change your embossing seal insert.

14. How do I unlock my pocket seal or desk top embossing seal?

    It's easy to unlock your seal by following this link to unlock your embossing seal.

15. What does CO2 Neutral mean?

    The stamps that have a CO2 neutral logo are manufactured with a minimized carbon footprint (49% of CO2 emissions can now be saved during the production process). These products are manufactured with the highest content of recycled plastic that is technically possible. The residual unavoidable CO2 footprint of these products is compensated by investment in Gold Standard climate protection projects recommended by the World Wildlife Foundation.

16. How do I re-ink my Mark II Quick Dry Ink Kit?

    Because of the nature of this solvent based Mark II ink kit, your pad may need to be re-inked. Follow this link for instructions on how to use and re-ink your Mark II stamp pad.

17. How do I use the Stamp Designers to design a custom stamp?

    We have five different stamp designers that walk you through designing your stamp step-by-step!.

18. What is the thinnest line I can use to look good on my stamp?

    The thinnest line weight we recommend is .5 point. Lines thinner than that do not turn out well in our stamp making process.

19. What countries do you ship to?

    We ship to all US and Canadian postal codes.

20. How do I adjust my date stamp?

    Watch this video to learn how easy it is to adjust the bands on your date stamp!

21. How do I change a rubber stamp die?

    Watch this video to learn how to change a rubber stamp die.

22. How do I make a good stamp impression with my stamp?

    Watch this video to learn how to make a quality stamp impression.

23. How do I order a Signature Stamp?

    View this link to see how easy it is to order a signature stamp.

24. How do I re-ink my self-inking stamp?

    View this link to see how easy it is to re-ink a self-inking or pre-inked custom stamp.

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