Frequently Asked Questions

1. How soon will my order ship?
2. What is the difference between self-inking and pre-inked stamps?
3. What is the difference between polymer and natural rubber?
4. Do you accept purchase orders or extend credit (bill/invoice) companies?
5. Is the stamp I see on the screen the exact size I will receive?
6. What is the difference beteween an embosser and a seal stamp?
7. How do I apply a Promotional Code?
8. Why are orders cheaper on the website as opposed to email/phone orders?
9. How can I contact you?
10. How far will my seal impression reach into my paper?
11. What kind of stamp should I use for stamping on hands?
12. What does CO2 Neutral mean?

Answers...

1. How soon will my order ship?

   Most orders in by 5pm EST M-F ship from Plymouth, MI the next business day. Here are a few exceptions (these are also noted in red in the product description of these items):
   - XStampers ship in 5 business days. Some colors ship in 10 days.
   - Quick Dry XStampers ship in 10 business days.
   - Band Stamps ship in 10 business days.
   - Perfect Seals ship in 3 - 4 weeks.
   
   For orders of 10+ items, we will call/email you if your order will be delayed from our 1 day shipping policy.
   
   IN A RUSH? Order by 11am EST M-F, select overnight shipping at checkout, and you will receive your order the next business day! Here are a few exceptions (these are also noted in red in the product description of these items):
   - XStampers ship in 5 business days. Some colors ship in 10 days.
   - Quick Dry XStampers ship in 10 business days.
   - Band Stamps ship in 10 business days.
   - Perfect Seals ship in 3 - 4 weeks.
   
   For RUSH orders of 5+ items, we will call/email you if your order will be delayed from our same day shipping policy.

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2. What is the difference between self-inking and pre-inked stamps?

   Self-inking stamps flip up, hit an ink pad and flip back down. They are good for 7,000+ impressions and can be re-inked. Pre-inked stamps have the ink molded right into the wording. Pre-inked stamps are good for 50,000+ impressions and can be re-inked.

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3. What is the difference between polymer and natural rubber?

   All of our stamps are made of polymer unless you choose a natural rubber upgrade. Polymer is a plastic material and works great for most applications. A natural rubber is recommended when using industrial type inks or solvents that would eat away at the polymer material.

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4. Do you accept purchase orders or extend credit (bill/invoice) companies?

   We generally extend credit to companies that have been in business for at least 5 years, or for government entities. To set up your account, please call after you have placed your first order and reference your order number. On future orders, you can simply choose the "Bill My Company" option.

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5. Is the stamp I see on the screen the exact size I will receive?

   Once you enter your text or upload your artwork and click the PREVIEW/UPDATE button, dimensions of your stamp impression will appear around your stamp text. In addition, there will be a "Save PDF Proof" button which will allow you to save and print a .pdf proof so you know what size you will receive.

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6. What is the difference beteween an embosser and a seal stamp?

   Embossers or seals actually crimp the paper. Seal stamps make a stamped ink impression on the paper.

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7. How do I apply a Promotional Code?

   If you have a Promotional Code that you would like to use, add it in the Shopping Cart area and make sure to click the "GO" arrow to apply it.

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8. Why are orders cheaper on the website as opposed to email/phone orders?

   Our website allows us to streamline our production and shipping process, which allows us to charge lower prices than orders taken over the phone, fax or email.

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9. How can I contact you?

   You can email us at sales@thestampmaker.com! Thank you!

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10. How far will my seal impression reach into my paper?

    The reach from the edge of your paper to the center of the seal impression is between 1 1/2" and 1 3/4".

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11. What kind of stamp should I use for stamping on hands?

    Our Trodat Self Inking Stamps will stay on skin, but can be removed with soap if scrubbed. Our MaxLight Pre-Inked Stamps will remain on the skin longer than the Trodat. We also sell invisible or ultraviolet ink which will show blue when viewed under a black light. The amount of time the stamp impression will last depends on the skin conditions, the amount of ink in the stamp and what the indivdual uses (different soaps or cleaners) to remove the stamp.

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12. What does CO2 Neutral mean?

    The stamps that have a CO2 neutral logo are manufactured with a minimized carbon footprint (49% of CO2 emissions can now be saved during the production process). These products are manufactured with the highest content of recycled plastic that is technically possible. The residual unavoidable CO2 footprint of these products is compensated by investment in Gold Standard climate protection projects recommended by the World Wildlife Foundation.

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