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Customer Service

Return Policy

  • Customer Service must be contacted within 30 days of order date.
  • Since custom products are made to order, some products may not be returned or exchanged. Stock products may be returned, but a restocking fee may apply. Customer Service will be happy to work with you in determining the return policy for your product.
  • For returns, please email our Customer Service Department at sales@thestampmaker.com. Please include your order number.

We pride ourselves on providing quality products through stringent control systems that we have in place. If we do happen to make an error on your order, or if the product is defective in material or workmanship, we will replace the product free of charge. We are proud to warrant our rubber stamps, embossing seals all other products for one year from the date of purchase. In addition, we offer a Lifetime Warranty on our X-Stamper Pre-Inked Stamps.

Unfortunately, we are not able to offer warranties on products in the following cases:

  • Rubber stamps for any damage caused by re-inking our stamps with incorrect ink, or ink purchased from another company.
  • Typographical errors made by a customer when entering an order.
  • Sizing errors - either character height or overall size (our online program allows a .PDF proof before ordering).

Volume Discounts

Large volume orders quoted quickly and competitively! Discounts & Quotes

Next Day Shipping

Orders placed by 8pm EST M-F ship next business day. Some Exclusions Apply

Same Day Shipping

Orders placed by 11 am EST M-F are eligible for overnight shipping! Some exclusions apply

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