We pride ourselves on providing quality products through stringent control systems that we have in place. If we do happen to make an error on your order, or if the product is defective in material or workmanship, we will replace the product free of charge. Your satisfaction is important to us. Without your continued business, we are nothing! We are proud to warrant our rubber stamps, embossing seals all other products for one year from the date of purchase. In addition, we offer a Lifetime Warranty on our X-Stamper Pre-Inked Stamps.
Unfortunately, we are not able to offer warranties on products in the following cases:
- Rubber stamps for any damage caused by re-inking our stamps with incorrect ink, or ink purchased from another company.
- Typographical errors made by a customer when entering an order.
- Sizing errors - either character height or overall size (our online program allows a .PDF proof before ordering).
Since custom products are made to order, these products cannot be returned or exchanged simply because the customer does not like the product. Stock products may be returned, but a restocking fee may apply.
For returns, please email our customer service department at firstname.lastname@example.org. Please include your order number.
Totally pleased with your order? Let us know! We love to hear from our customers.